No, the prices are exclusive of VAT.

You only pay for active users (an active user is a user to whom you have sent a private invitation to your courses/channels). You get more cloud storage, streaming duration, and SMSs with each active user added.

You prepay for the number of users you want on the platform monthly. Should you need to add more users than the prepaid, you can simply add more and pay as you go. You will just be invoiced based on the list price per extra user, which is currently $5.00 per month.

Storage increases with the number of active users.

• Business Plan: Includes 5 GB storage, 5 hours streaming, and 1 SMS per user each month.
• Education/Government Plan: Includes 200 MB storage, 5 hours streaming, and 1 SMS each user per month.

If you want more than what is included in your current subscription, you will just be invoiced based on the list price for overages:

• 100 GB extra cloud storage at $10.00 per month
• 1 extra streaming minute at $2.49 per month
• 100 extra SMSs at $10.00 per month

You can upgrade at any time. If you want to downgrade or cancel your current subscription, it will be effective from the end of your current subscription period.

Yes, you can only activate your account if you have a credit card. For enterprise customers, we also offer bank transfers on request.

No, with the paid subscription, you can have as many courses as you want.

Tutorials (or self-help video guides) are built-in to the system to make it easy for admins to set up and use the platform. Free trial customers are offered an onboarding session after they sign up. Email and online support are standard on paid plans.

Extended Support covers interruption, making critical functionality inaccessible – or a complete infrastructure interruption, causing a severe impact on services availability.

Core functionality or platform access interrupted, degraded, or unusable, having a severe impact on services availability.

Priority response time can agree including the maximum response time from uQualio Support when you have sent a request for support.

Support is provided during business hours in your time zone (from 9 AM to 5 PM).

uQualio only provides support to admin users. Any online support requests can be submitted via support@uqualio.com, or via any available “Contact Support” feature in uQualio.

Requests must include a detailed description of the issue with supporting images or recordings. uQualio creates a support case and ticket with feedback directly to the sender.