Testimonials
Pace Processing's machine training is one scan away
Pace Processing makes frozen pizzas, baked goods, and toppings for retail and food service across North America.
Here’s how it replaced an expensive training system for with uQualio video learning that staff can open at the machine.
“Since we began using video eLearning with uQualio, our staff talk about the new things they have learned.”
Paul Dostal, Occupational Safety Coordinator at Pace Processing
Paul Dostal
Organization: Pace Processing
Type: Frozen food manufacturer
Location: 
Use case: Frontline Worker & Deskless Training
Recommends uQualio For:
- Ease of use
- Affordability
- QR codes
- Multilingual capabilities
- Closed captions
How uQualio workes for Pace Processing
The Challenge
Pace Processing is a food processor in British Columbia, Canada, with more than 18 years in frozen foods and six production plants. “We are a bakery that makes pizza, breadsticks, cupcakes, cakes, and burritos for customers across the U.S.,” says Paul.
Staff run complex equipment that needs careful setup, maintenance, and cleaning. But “our old training system was expensive and not very user-friendly,” and many staff saw training as a waste of time.
Pace Processing needed a solution that:
- Was easy for staff to use
- Cost less than the old system
- Put training right at the machine
- Worked for staff with hearing issues or other languages
The Solution
Pace Processing chose uQualio because it “had the best mix of built-in features, ease of use, and price.”
“We make in-house ‘how-to’ videos and create courses for the setup, maintenance, and cleaning of our machines, and use the platform to distribute courses, monitor staff compliance, and compile data”
QR codes on the machines link straight to the right course, so staff can learn at any hour, right where they work.
Closed captions help staff with hearing issues or who speak other languages.
The platform also keeps training records for compliance.
The Result
Video changed how Pace Processing’s staff see training:
- Staff engage with training instead of avoiding it
- Training available 24/7 at the machine
- Captions make courses accessible to everyone
- Compliance documented through video SOPs
Paul’s verdict: “The uQualio video eLearning platform is fun and easy to use. Great support with excellent feedback time.”
The full conversation with Paul Dostal, Occupational Safety Coordinator, Pace Processing
Q: Tell us a bit about your company and what does it do?
“We are a bakery that makes pizza, breadsticks, cupcakes, cakes, and burritos for customers across the U.S. We also have several partners that make yummy gluten- and dairy-free products.”
Q: Why did you choose uQualio for HSC video training?
“Our old training system was expensive and not very user-friendly, so we decided to explore other options when the contract expired. Actually, we looked at several platforms before deciding that the uQualio platform had the best mix of built-in features, ease of use, and price.”
Q: How do you use the uQualio video4learning platform?
“We use it as a continuous educational platform that leads our online staff training. We have a lot of complicated machines that require special knowledge to operate and maintain. We make in-house ‘how to’ videos and create courses for the set-up, maintenance, and cleaning of our machines, and use the platform to distribute courses, monitor staff compliance, and compile data.”
Q: Has the uQualio platform helped with any of your pain points? If yes, how?
“In the past, it was hard to get people to engage with their training. The staff felt it (their training) was a waste of time. Since we began using video eLearning with uQualio, our staff talk about the new things they have learned. A true game changer for us.”
Q: Which features on the uQualio video training platform have you found to be the most valuable?
“The close captions feature has helped us communicate effectively with staff who may have hearing deficits or speak other languages. Another big plus is being able to access standard operating procedures – both video and printable manuals, and QR codes for easy reference, 24/7.”
Q: If you were to recommend uQualio to your best friend, what would you say?
“The uQualio video eLearning platform is fun and easy to use. Great support with excellent feedback time. The site is almost intuitive and has many useful features and integrations with programs that allows you to create AI-rendered videos.”
How uQualio workes for Pace Processing
The Challenge
Pace Processing is a food processor in British Columbia, Canada, with more than 18 years in frozen foods and six production plants. “We are a bakery that makes pizza, breadsticks, cupcakes, cakes, and burritos for customers across the U.S.,” says Paul.
Staff run complex equipment that needs careful setup, maintenance, and cleaning. But “our old training system was expensive and not very user-friendly,” and many staff saw training as a waste of time.
Pace Processing needed a solution that:
- Was easy for staff to use
- Cost less than the old system
- Put training right at the machine
- Worked for staff with hearing issues or other languages
The Solution
Pace Processing chose uQualio because it “had the best mix of built-in features, ease of use, and price.”
“We make in-house ‘how-to’ videos and create courses for the setup, maintenance, and cleaning of our machines, and use the platform to distribute courses, monitor staff compliance, and compile data”
QR codes on the machines link straight to the right course, so staff can learn at any hour, right where they work.
Closed captions help staff with hearing issues or who speak other languages.
The platform also keeps training records for compliance.
The Result
Video changed how Pace Processing’s staff see training:
- Staff engage with training instead of avoiding it
- Training available 24/7 at the machine
- Captions make courses accessible to everyone
- Compliance documented through video SOPs
Paul’s verdict: “The uQualio video eLearning platform is fun and easy to use. Great support with excellent feedback time.”
The full conversation with Paul Dostal, Occupational Safety Coordinator, Pace Processing
Q: Tell us a bit about your company and what does it do?
“We are a bakery that makes pizza, breadsticks, cupcakes, cakes, and burritos for customers across the U.S. We also have several partners that make yummy gluten- and dairy-free products.”
Q: Why did you choose uQualio for HSC video training?
“Our old training system was expensive and not very user-friendly, so we decided to explore other options when the contract expired. Actually, we looked at several platforms before deciding that the uQualio platform had the best mix of built-in features, ease of use, and price.”
Q: How do you use the uQualio video4learning platform?
“We use it as a continuous educational platform that leads our online staff training. We have a lot of complicated machines that require special knowledge to operate and maintain. We make in-house ‘how to’ videos and create courses for the set-up, maintenance, and cleaning of our machines, and use the platform to distribute courses, monitor staff compliance, and compile data.”
Q: Has the uQualio platform helped with any of your pain points? If yes, how?
“In the past, it was hard to get people to engage with their training. The staff felt it (their training) was a waste of time. Since we began using video eLearning with uQualio, our staff talk about the new things they have learned. A true game changer for us.”
Q: Which features on the uQualio video training platform have you found to be the most valuable?
“The close captions feature has helped us communicate effectively with staff who may have hearing deficits or speak other languages. Another big plus is being able to access standard operating procedures – both video and printable manuals, and QR codes for easy reference, 24/7.”
Q: If you were to recommend uQualio to your best friend, what would you say?
“The uQualio video eLearning platform is fun and easy to use. Great support with excellent feedback time. The site is almost intuitive and has many useful features and integrations with programs that allows you to create AI-rendered videos.”
Training staff on complex machines?
Put short how-to videos one QR scan away from the equipment. Start free for 14 days.
Look at Other Success Stories!
Five-minute training for busy care staff
DigiRehab trains municipal care assistants with limited IT skills to use its app, with a separate training channel for each municipality.
Use case: Product Adoption & Feature Training / Customer education
-
Selling GDPR compliance courses on a secure platform
KAPI Video2Learn, a GDPR training provider, delivers video courses to client companies, with quizzes that check understanding and certificates for employers.
Use case: Sell Your Courses Online
Product training for 400 retail sales reps
Hamelin, an office supplies brand, trained sales reps at 60 reseller stores across Scandinavia. The trained product grew faster, with better margins.
Use case: Partner & Channel Training & Sales Training
