Testimonials
Applied Information replaced the manuals nobody read
Applied Information is a leading developer of connected, intelligent transportation system (ITS) solutions and builds smart-city traffic technology for cities and their partners. Here’s how it turned unread manuals into short video courses on uQualio, available from a Help button inside its software.
“But no one wants to read manuals. Even back then, people saw it as a chore.”
Peter Ashley, VP of Business Development at Applied Information
Organization: Applied Information
Type: Intelligent transportation systems and smart-city software
Location: 
Use case: Self-Service Training
Recommends uQualio For:
- Ease of use
- Data security and control
- Microlearning
- Customization
- Private, ad-free videos
How uQualio works for Applied Information
The Challenge
Applied Information develops intelligent transportation systems. Its Glance Smart City Supervisory System helps cities manage traffic and city assets, and it’s sold and supported through a network of distribution partners.
The company had detailed product manuals, but customers and partners didn’t read them. Public video sites weren’t an option either. Applied Information wanted its training private, and couldn’t risk a competitor’s ad playing before its own video.
Applied Information needed a solution that:
- Replaced text manuals with short videos
- Trained distributors, customers, and end-users
- Kept training private and ad-free
- Gave users help right where they work
The Solution
Applied Information chose uQualio as its self-service video training and support platform.
The team turned its user manuals into short video courses, now 76 in total. uQualio sits behind the Help button in the Glance system, so users can open a video on the exact feature they need without leaving the software. New customers start with an introduction course.
“uQualio was the only real video-based platform that came on our radar.”
Distributors use the same courses to learn how to use and support the products they sell.
The Result
Video help has become how Applied Information’s users learn:
- Over 17,000 video views
- 76 courses covering its software and hardware
- 3,000 certifications completed
- One private place to train distributors, customers, and end users.
Peter’s verdict: “It is one of a kind, and it is exactly what we needed!”
Details, Numbers
The full conversation with Peter Ashley, VP of Business Development at Applied Information
Q: Why did Applied Information need uQualio?
“We have fantastic manuals, believe it or not. But no one wants to read manuals. Even back then, people saw it as a chore. If you purchased a television, did you take time to read the manual? No. You’d toss it away and start hooking it up the best you can. Fortunately, now, we live in the age of video and the age of information. We can look up any topic and get just a little bit wiser in a matter of minutes.”
Q: What was the strategic purpose behind Applied Information’s buying the uQualio platform?
“We wanted to use the video eLearning platform for two main purposes, actually: one was to train up that distribution on how to use and get support for our products, and the second purpose was how to sell our products and showcase their features. Training is needed for both and for that, uQualio fit the task perfectly!”
Q: What benefits have you gotten from using uQualio?
“The main benefit is security and control. In other video training platforms, I cannot be 100% sure that my data isn’t shared with a third-party. Or on YouTube, for instance, I cannot be sure that an ad from our competitor won’t show up at the beginning of our training video. Well, the fact that we can “convert” our user manuals into video-based courses was the main one. But also, that we control the flow of information, so we could tailor it to our needs was a major benefit. That means, we can convey knowledge and expertise in our eLearning.”
Q: How did Applied Information make the courses?
“Well, it was both simple and the result of a joint effort. Of course, we needed to compile our content, what we wished to convey. That was the real effort. But once we’ve compiled everything we needed, the rest was simple. By uploading videos targeted for training, we could easily edit them, and share our content throughout the platform. We needed short, bite-sized videos, and to use them, we were looking for learning platforms that were fully video-based.”
Q: What differed uQualio from the other competitors. Was there a reason you chose them specifically?
“It’s very simple, really… uQualio was the only real video-based platform that came on our radar. And we did look. It is one of a kind, and it is exactly what we needed!”
Applied Information has added uQualio to their Help button in the systems. You can see how the Help feature works. It’s also introduced to customers of Applied Information’s app in their ‘Introduction to Applied Information Video Help’.”
How uQualio works for Applied Information
The Challenge
Applied Information develops intelligent transportation systems. Its Glance Smart City Supervisory System helps cities manage traffic and city assets, and it’s sold and supported through a network of distribution partners.
The company had detailed product manuals, but customers and partners didn’t read them. Public video sites weren’t an option either. Applied Information wanted its training private, and couldn’t risk a competitor’s ad playing before its own video.
Applied Information needed a solution that:
- Replaced text manuals with short videos
- Trained distributors, customers, and end-users
- Kept training private and ad-free
- Gave users help right where they work
The Solution
Applied Information chose uQualio as its self-service video training and support platform.
The team turned its user manuals into short video courses, now 76 in total. uQualio sits behind the Help button in the Glance system, so users can open a video on the exact feature they need without leaving the software. New customers start with an introduction course.
“uQualio was the only real video-based platform that came on our radar.”
Distributors use the same courses to learn how to use and support the products they sell.
The Result
Video help has become how Applied Information’s users learn:
- Over 17,000 video views
- 76 courses covering its software and hardware
- 3,000 certifications completed
- One private place to train distributors, customers, and end users.
Peter’s verdict: “It is one of a kind, and it is exactly what we needed!”
The full conversation with Peter Ashley, VP of Business Development at Applied Information
Q: Why did Applied Information need uQualio?
“We have fantastic manuals, believe it or not. But no one wants to read manuals. Even back then, people saw it as a chore. If you purchased a television, did you take time to read the manual? No. You’d toss it away and start hooking it up the best you can. Fortunately, now, we live in the age of video and the age of information. We can look up any topic and get just a little bit wiser in a matter of minutes.”
Q: What was the strategic purpose behind Applied Information’s buying the uQualio platform?
“We wanted to use the video eLearning platform for two main purposes, actually: one was to train up that distribution on how to use and get support for our products, and the second purpose was how to sell our products and showcase their features. Training is needed for both and for that, uQualio fit the task perfectly!”
Q: What benefits have you gotten from using uQualio?
“The main benefit is security and control. In other video training platforms, I cannot be 100% sure that my data isn’t shared with a third-party. Or on YouTube, for instance, I cannot be sure that an ad from our competitor won’t show up at the beginning of our training video. Well, the fact that we can “convert” our user manuals into video-based courses was the main one. But also, that we control the flow of information, so we could tailor it to our needs was a major benefit. That means, we can convey knowledge and expertise in our eLearning.”
Q: How did Applied Information make the courses?
“Well, it was both simple and the result of a joint effort. Of course, we needed to compile our content, what we wished to convey. That was the real effort. But once we’ve compiled everything we needed, the rest was simple. By uploading videos targeted for training, we could easily edit them, and share our content throughout the platform. We needed short, bite-sized videos, and to use them, we were looking for learning platforms that were fully video-based.”
Q: What differed uQualio from the other competitors. Was there a reason you chose them specifically?
“It’s very simple, really… uQualio was the only real video-based platform that came on our radar. And we did look. It is one of a kind, and it is exactly what we needed!”
Applied Information has added uQualio to their Help button in the systems. You can see how the Help feature works. It’s also introduced to customers of Applied Information’s app in their ‘Introduction to Applied Information Video Help’.”
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