Finklusiv swapped two-hour sessions for five short videos

Q: Tell us a bit about your company and what does it do?

“Finklusiv helps small business owners and independent workers receive banking access in Denmark. Our immigrant clients have unique banking-specific needs. Thanks to our partnership with uQualio, our clients have access to an easy and effective training platform, which enables them to enjoy successful banking relationships.”

Q: What was your problem before you chose uQualio? How did digitalization help?

“I used to spend a considerable amount of time – around 2 hours per client – explaining the process, individually. After digitizing the training process with uQualio, we have been able to scale our company rapidly. The transformation has been truly remarkable!”

Q: How did you first discover uQualio for Financial Training?

“I came to know about uQualio after meeting Hatla at the Tech Nordic Advocates entrepreneur network. Being based in Europe, uQualio allowed me to maintain control over my clients’ data and emerged as a top solution for all my training-related issues.”

Q: What made you choose uQualio?

“While I was initially skeptical about investing in digital training, the uQualio’s pay-as-you-go payment model impressed me a lot, as it allowed me to begin at a low cost while assessing client response. The availability of an open-source API further increased my confidence in the digital training approach.”

Q: Has uQualio resolved the problems you were hoping to solve?

“By creating 5 videos with uQualio, I am now able to save time as I no longer have to sit with them in real time. So far, up to 12 clients have gone through the videos, and the results have been extremely impressive.”

Q: How did uQualio benefit your organization?

“From enabling us to save time and money on training, to increasing trust with partner banks and improving communication between all parties, uQualio has significantly benefited my company. With uQualio, I can now document to the banks that my clients understand specific anti-money laundering concepts, and the certificate at the end of training is important proof.”

Q: What exactly did you like most about uQualio for Financial Training?

“While my overall experience is simply amazing, I am particularly impressed with uQualio’s quick and reliable IT Support, which is easy to reach out to whenever there is an issue. I am grateful for their quick responses and exceptional problem-solving abilities – it is a real asset!”

Q: What about the future of training at your company? How do you envision uQualio to enable your scale and growth?

“We are working on developing a subscription offer for our clients and I am thrilled to have chosen uQualio for this purpose. Understanding our clients and the barriers they face as business owners; we have the best chance of success with a knowledge center catered to specifically answer their most asked questions on how to run a business in a new country.”

Q: If you were to recommend uQualio, what would you say?

“Since I work with a lot of small businesses and startups, I would totally recommend uQualio to them. The payment model is affordable and adjusts with the company’s growth. Moreover, uQualio is based in Europe, so it can solve GDPR and troubleshooting issues quickly and efficiently.”