Our Customer Support to You, So You Can Support Your Team and Customers​

Take advantage of uQualio’s Self-help Video Guides. We address your most frequent questions to get the help you need at the point of learning.

• Video Guides are built-in to the uQualio platform to make self-support easy.
• The video guides are created by uQualio’s CEO Hatla Johnsen to give you personalized online support.
• These video guides are also available on uQualio’s tutorial channel – you have access in the free trial. 
• The video guides basically help admins to set up, customize, and run their uQualio video4learning account, without the need to approach Customer Care for minor queries and concerns.
• New admins can even watch a special Walk-Through Webinar for immediate assistance.  

After starting your free trial, you get an invitation to book a meeting with uQualio to get assistance, sparring, and/or advice on how you can set up the platform to match your specific needs.

In the meeting, you might ask:

• How to optimize uQualio for your use case
• How to customize the platform for your brand
• About the subscription model
• or anything else that relates to what you want to be able to do with the platform!

The Live Chat feature comes as standard with all paid plans.

• All users with administrative rights have access to live chat where uQualio experts are ready to answer all types of product-related questions.
• The chat function is useful for implementation, but it is also ideal for ongoing assistance if the video tutorials do not fully answer your questions.

The uQualio eLearning platform offers email support on all paid subscriptions.

• Any uQualio online support requests must be submitted via support@uqualio.com
• Requests must include a detailed description of the issue, with supporting images or recordings where possible.
• uQualio will create a Support Case and Ticket with feedback directly to the sender.
• Our Help Desk categorization and SLA depends on the support level in your subscription.