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QR code scanning products to find training

Technical Product End-User Training

This ‘White-Label Product Company’ specializes in the research, design, development, and manufacturing of products for motive power, and tools that maximize the products’ performance and product life. Having an extensive patent inventory, the company caters to a global marketplace in multiple locations worldwide and needs seamless end-user training.

uQualio Video Training Platform for End-User Training
End-user product training

“We use uQualio for onboarding new end-users, to organize and distribute information about the proper use and maintenance of equipment. Getting started is easy, and this microlearning video LMS platform is both affordable and completely customizable.”

video learning platform in USA

Eileen

(Technical Writer at a White-Label Product Company)

Background

Based on an interview with technical writer Eileen at the white-label product company. We respect the wish from both being anonymous.

The Challenge

The company has been operational for over 40 years. In the last few years, it has expanded considerably and added more complex software solutions to its product portfolio.

Their biggest problem as a white-label manufacturer is that they do not have direct contact with their customers’ end-users – their extended enterprise.

The company, of course, provides a detailed text-based operator’s pdf manual that unfortunately never manages to get the user’s attention it deserves. Moreover, most users eventually end up losing it because of their natural aversion to reading lengthy printed instructions.

The company wants its white-label customers’ end-users to use their products correctly to ensure safety, long product life, and correct usage to get full benefits from the products and to achieve higher customer satisfaction.

The company early on realized that video, together with images and explanations was the best way to make today’s people learn. However, all their research showed that it would be too difficult and expensive. What they needed was an affordable and easy-to-use video-based eLearning platform to train their customers’ end-users.

The Solution

Interestingly, the company reviewed over 40 options, before choosing uQualio based on no upfront investment, usability from day one, and its scalability to all needs.

The uQualio platform makes it easy to organize and distribute information about the proper use and maintenance of equipment for the end-users. The structure of the platform makes sharing critical knowledge for both internal and external users easy and efficient with QR codes on products. With uQualio, it is also possible to provide information in “bite-size chunks,” so users do not need to bite off more than they can chew.

uQualio makes it possible to demonstrate exactly how a product is used and maintained in real life. This helps users easily learn new skills and re-visit as needed. The increase in efficiency can be measured in time saved, and improved expertise.

The Result

The company is currently using the uQualio platform to give their internal and external teams, as well as customers, access to information via video. Specifically, the platform is being used for onboarding new users, and direct distribution of use and maintenance material for their customers’ end-users.

With uQualio, their customers’ end-users now have access to easy-to-understand product instructions through the QR codes. This allows them to either complete the training at their own pace or just visit a single video for help to increases confidence and competence.

uQualio Video Training Platform for End-User Training

What the Company Thinks About uQualio for End-User Training?

The company thinks that uQualio is a great tool that helps them to do things that they never thought they could do. They find it both affordable and fully customizable.

Owing to uQualio’s multifunctional capabilities, they think that it can be used across the whole organization to promote products, help end-users to experience the full benefit of the products and services offered, and share their feedback. The company also has plans to use uQualio for onboarding new employees, and ongoing training for their current team members in the near future. 

They are impressed with the Customer Support at uQualio, which they think is quick and professional. They are also happy knowing that uQualio uses clients’ requests and questions to continuously upgrade the platform to meet their requirements, as well as the needs of their customers’ end-users. Here is what Eileen says:

Q: Tell us a bit about your company and what it does?

“We have been making our products for 40 years and in recent years, expanded our business to include more complex software solutions.   

We serve a global marketplace from multiple locations worldwide, and have an extensive patent inventory that reflects the creative and inventive spirit of our founders. We need people to use our products correctly to ensure safety, long product life, and high customer satisfaction, so they get the most from the benefits we offer and continue being our customers.”

Q: Why did you choose uQualio for customer end-user Training?

“Previously, we wrote and provided a detailed operator’s manual which was almost never used. It was easier to give the end user a piece of paper than try to teach them how to operate the system. All of which runs counter to the current understanding of how people learn best. Written instruction on paper is not the way people learn anymore, or at least not solely. It is a lot more effective to use images with explanations, and video is a great way of achieving that aim.  

As a company, we always dreamed of using video learning, but all our research showed that it was too difficult and expensive to do. I reviewed over 40 companies, then I found uQualio that has no upfront investment, could be used from day one, can scale with our needs, and that makes it easy for anyone to distribute learning even with QR codes on our products.”

Q: How do you use the uQualio platform?

“We are using the uQualio platform to give our internal and external teams, as well as customers, access to information via video. Specifically, we use the platform for onboarding new users, and direct distribution of use and maintenance material for customers.”

Q: Has the uQualio platform helped with any of your pain points? If yes, how?

“The uQualio platform has made it easy for us to organize and distribute information about the proper use and maintenance of equipment for our end-users. The structure of the platform makes sharing critical knowledge for both internal and external users easy and efficient. uQualio also stresses providing information in “bite-size chunks,” so we make our videos without making our users bite off more than they can chew.”

Q: Which features on the uQualio platform have you found to be the most valuable?

“The platform makes it possible for us to demonstrate exactly how a product is used in real life. This helps users easily learn new skills and review as needed. The increase in efficiency can be measured in time saved, and improved expertise.     

Starting to use a new product can be daunting. Giving users access to easily understood product instructions allows them to complete the training at their own pace, and increases the user’s confidence and competence.”

Q: If you were to recommend uQualio to your best friend, what would you say?

“It is a great tool that helped us to do something that we never thought we could do.   

Getting started is easy, and the platform is both affordable and completely customizable. 

As it is multifunctional, the platform can be used across the whole organization to promote products, help users to get the full benefit of products and services offered, and share their feedback. 

Internally in the future, we plan to use it for onboarding new employees, and ongoing training for current team members. Plus, support at uQualio is quick and professional, and they use our requests and questions to continuously update the platform to meet their, our, and our customers’ needs.”

QR code scanning products to find training

Organization
A White-Label Product Company

Type
For Profit

Location
USA

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