Customer Service & Support Training

Train your teams!

With uQualio you can easily train your customer support teams. 

From customer service procedures to product software training, create your own customized courses to streamline processes within your organization.

Transform your customer service training by making it easy to organize, coordinate, and communicate.

 Consolidate your customer service training on one platform, ensuring seamless communication.

What is UQualio? 

UQualio is a platform where you use video to make training, so if you can record what you want people to know or do, then you can make training on the platform.

With UQualio your customer service agents can train anytime and anywhere. With 24/7 training for your support teams, they have the right information and procedures at all times to ensure that customers have the necessary information.

This maximizes customer satisfaction!

Track development: Create your own custom dashboards to track employee progress. With custom dashboards, you are easily able to see how far employees are in their customer support training.

Easily send reminders, emails, and text messages from within the platform for seamless communication.

Reduce your training costs by reducing travel, venue, and instructor-led courses.

With UQualio all your customer support training is located in one place for easy accessibility.

This ensures seamless communication and training.

 

 

 

Achieving Customer Service Training Success

uQualio’s all-in-one software platform is designed with you in mind. The platform is designed to make sure that the way you communicate, organize and deliver your customer support training fits your organizational needs.
With video eLearning, you can offer visual training aides to support your customer support teams.

Training Anytime, Anywhere

With uQualio your customer service agents can train anytime and anywhere. With 24/7 training for your support teams they have the right information and procedures at all times to ensure that customers have the necessary information. This maximizes customer satisfaction!

Create Your Own Content

Create tailor-made content to suit your organizational training needs in minutes, with our fully customizable in-built template. You can easily upload or create new videos to the platform. Edit and update your videos inside uQualio to tailor your course content at any time. Create quizzes after each video or course to maximize knowledge retention.

Reduce Training Costs

Reduce your training costs by reducing travel, venue and instructor led courses. With uQualio all your customer support training is located in one place for easy accessibility. This ensures a seamless communication and training.

Track Development

Create your own custom dashboards to track employee progress. With custom dashboards you are easily able to see how far employees are in their customer support training. Easily send reminders, emails and text messages from within the platform for seamless communication.

Use case

Case story being developed

Pricing

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Transform Customer Service Training with the UQualio Video eLearning Platform

User-Friendly Platform

Make learning easy and inviting for your employees, with an easy-to-navigate platform that is actually fun to use.

We Speak Your Language

Located globally? Not a problem. Add captions to the videos and switch the user interface settings to the language they feel comfortable with.

Engage Learning with Gamification

Engage employees by making gamification a part of your training. Use quiz, badges, and certifications to make learning fun.

Available on All Devices

Make it easy to train anytime and anywhere. Log in from any device or browser and complete courses.

White label Customization

Customize the look and feel of your platform so it represents your brand, culture, and organizational identity.

Standardize Training

You build the channel and the content that you want available to your users. Keep your training consistent across your organization, while making sure everyone is getting and understanding the same information.

Target different users in the same platform

With uQualio you can create courses and share them in one or multiple channels targeted at different users, whether they be customers, partners, or employees with different access rights.

Communication

Communicate in the platform. You can send bulk emails and text messages or communicate with users individually. 

Reporting

Track and measure your employees’ progress across the board with our customizable reporting tool. Get the information you need easily.

Lower Training Costs

Lower your training costs by being able to eliminate travel, venues, and instructor-led courses. Bringing your training online allows employees to train at will and for courses to be updated when needed. 

Save Time on Training

Help employees train online, on-demand, and at their own pace. Ensure maximum knowledge retention and understanding by implementing quizzes and tests.

Related posts

Here you can find our related posts 

Award Winning LMS!

Our contribution to making video eLearning easy and affordable, has won several prizes.

Yet an other reason to use our award winning video eLearning platform for your next training project.

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Active users

We’ve helped many amazing global companies

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Our platform is worth your while!

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