Video eLearning effectively trains Customers to use Products

The time and effort spent on training customers to use products is often one of the most important investments a business can make. Customers who use your products correctly and with confidence cost less to support. They are also more likely to recommend your business and products within their network.  

Changes to products can be quickly distributed geographically

Your customers may be located anywhere, while products undergo frequent changes as well as feature and usage updates. In uQualio you can update a video while keeping the same QR code. In this way, your customers get immediate and efficient updated training that allows them to effectively use your latest features.  

With uQualio there is no language barrier. With customers located across the globe, language plays a huge role in the modern business world. The uQualio® video eLearning platform is designed to support multi-language applications, addressing local training needs seamlessly.  

Show them how to use your product – correctly … 

Making your own custom product training eLearning videos is quick and easy. The reason why? Because you know your products and how they are best used, maintained, installed, or configured. 

Video is uniquely suited as an engaging, interactive medium, and with uQualio® you can easily create, and distribute your courses on any product for all your customers. You can at the same time also use it for internal training and for sales partner training. You mix and match courses according to your need and users only see what they have access to. Courses are easy to create, distribute, and understand on uQualio and you only need one system.

uQualio® works seamlessly on all devices – mobile, tablet, and/or PC, allowing product users to access relevant material while they are using, installing, or maintaining the product. Wherever and whenever the need or opportunity may arise. 

On-demand microlearning is the best way to learn about products

Learning in small bites is much easier to digest, and the uQualio® course structure supports and encourages microlearning for product training, so customers do not get bored before they finish seeing the information.

Customers often have a need for information on demand, so they see the product course when they have time, and when they need it. Use uQualio® by adding links with QR codes to guide users directly to the video-based technical support. It is the perfect solution for immediate implementation, critical intervention, and application of timely information, all of which help users of your products perform their jobs effectively and correctly.  

Training is gamified & universally accessible 

Repeated training helps individuals to understand and act on complex knowledge. Revisiting training sessions ensures product users don’t forget important learning points. uQualio® also includes gamification of the learning process, motivating users through the entire learning process.  

Need data about what videos they revisit to improve? 

If needed, you can easily track participation in product use training with uQualio® video eLearning. Successful learners receive certification via badges which adds another positive dimension for motivation and encourages users to drive branding. 

Is it expensive to make product end-user training?

Low-cost, effective training: Tight training budgets can be met by using a subscription cloud-based, video eLearning platform. uQualio® is a cost-effective, interactive video eLearning platform ideal for in-house and external training needs. And the best part is that there is no upfront investment (except for making the videos) and you upscale and downscale and only pay for what you need.

Check out the new Product End-user use case page.

Learn how our customers do end-user training, and try for yourself our self-service onboarding platform.